SHIPPING & ORDER PROCESSING
The Sweet Escape Bakery ships macarons throughout the United States using USPS as our third party shipping carrier.
Orders are only shipped nationwide, using USPS Priority Mail, Monday, Tuesday, and Wednesday to avoid weekend overlays. We do not ship nationwide on Thursdays (with the exception of Overnight orders), Fridays, or holidays.
Orders placed after 11:00 AM EST within two business day between Monday - Wednesday. Example : If you place your order on a Tuesday at 11AM, the order may ship on the following Monday to avoid weekend overlays.
Orders placed after 3:00 PM EST on Wednesday will ship on the following Monday excluding business holidays.
NATIONWIDE SHIPPING GUARANTEE
Shipments can only be delivered to a street address within the United States.
UPS will not to deliver to P.O. Boxes.
The Sweet Escape Bakery is not responsible for delays in delivery times due to incorrect or incomplete addresses.
Shipments that are returned or require rerouting due to incorrect addresses will be subject to additional charges for reshipment and/or relabeling for UPS.
Shipping charges will not be refunded for late deliveries in the event the business is closed or if the recipient is not available to receive the package when delivered, UPS may require a signature for delivery at the discretion of the driver.
Estimated delivery timelines do not take unexpected weather delays into consideration, which may affect shipping and arrival dates.
During peak holiday season in the month of December, orders may not ship the same day they are ordered due to the high volume of orders received. Please communicate any specific delivery date requests to us via email or give us a call at 631-307-9733
The Sweet Escape Bakery is not responsible for any UPS delivery delays due to the high volume that UPS experiences during the month of December.
All deliveries are sent USPS Priority Mail 1-3 business days in an insulated bubble mailer with an ice pack to ensure the quality and freshness of our products during transit. NOTE: The ice pack may no longer be cold upon arrival, THIS IS OK! The ice pack helps the product stay cold during transit and may be thawed by the time your package arrives. Please read our full Shipping Policy for more information.
For best results, our products should be refrigerated upon arrival and consumed within 2-4 days of delivery. They can alternately be frozen upon arrival for up to 8 weeks. If you will be storing them in a refrigerator, please allow approximately 30 minutes to reach room temperature or 45 minutes if coming from the freezer.
Color may vary slightly from photographs shown as our products are made by hand.
CANCELLATIONS AND MODIFICATIONS
Orders may not be cancelled within two business days of the ship or pick-up date. For order cancellation or modification requests, please call us at (631) 307-9733 immediately. We will do our best to accommodate your needs, however, such requests may not be possible due to the order processing schedule.
SPECIAL ORDERS AND LARGE QUANTITIES
When ordering quantities greater than 200 macarons or any customizations, please place your order at least 14 days prior to your desired delivery date. Orders not placed within 14 days of desired delivery date are subject to rush fees.
The Sweet Escape Bakery can be reached Monday–Friday, 9:00AM–4:00PM EST. Please call us at (631) 307-9733 or email with any questions. We will do our best to accommodate your needs and make sure you are happy with your experience.